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Hoerle
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Message 1 of 2
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HP 7100 Series will not copy or scan

HP 7100 All in One Printer
Microsoft Windows 8.1 (64-bit)

I have checked the YouTube video and have recalibrated and also uninstalled my printer.  It will print from my computer but will not scan or copy well.  I will get a page with lots of inky lines.  I have cleaned it well and the ink is just fine with a print from computer but not stand alone copy or scan.  I did the scan doctor as well. Before I chuck this printer out of the window, can you help!?!?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

HP 7100 Series will not copy or scan

Hi @Hoerle

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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