01-11-2020 07:29 PM
I was trying to clear a major paper jam. When I pulled the paper jammed under the ink dolly, the paper caught on this plastic ribbon (CR768-40052) and it pulled free from the left end. The ribbon travels through the ink dolly to and is fixed on a post on the right side. Its the left side that has disengaged. Trying to determine if repair is possible or if there is a small part missing from the left end that holds the ribbon to the trolly frame on the left side.
01-14-2020 12:36 PM
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I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
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