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JohnB_01
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HP 7610 ink travel guide #CR768-40052 detached when clearing paper jam, looking to repair.

HP OfficeJet 7610 Wide Format e-All-in-One Printer
Microsoft Windows 10 (64-bit)

I was trying to clear a major paper jam. When I pulled the paper jammed under the ink dolly, the paper caught on this plastic ribbon (CR768-40052) and it pulled free from the left end. The ribbon travels through the ink dolly to and is fixed on a post on the right side. Its the left side that has disengaged. Trying to determine if repair is possible or if there is a small part missing from the left end that holds the ribbon to the trolly frame on the left side.

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HP 7610 ink travel guide #CR768-40052 detached when clearing paper jam, looking to repair.

@JohnB_01

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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