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‎12-19-2019 10:52 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have hp envy 7640 cant get it print without it saying error in printing. control panel shows its default printer and its says ready...it still doesnt print...tried uninstalling drivers and programs...unplugging printer cords...nothing has worked....please help..thanks...

Im working with windows 10

3 REPLIES 3

‎12-21-2019 04:21 PM

HP Recommended

@rjernalief

 

Welcome to HP support community.

 

Remove the ink cartridges, and reset the printer

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎12-21-2019 10:23 PM

HP Recommended

I tried all of steps still for some reason says error. Anything else.. I can do???

 

Thanks 

-rjernalief

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‎12-22-2019 06:38 AM

HP Recommended

@rjernalief

 

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Let me know. 

Asmita
I am an HP Employee

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