cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 6
141
Flag Post

HP 7640 won't print, but will scan

HP Recommended
Envy 7640
Microsoft Windows 10 (64-bit)

My HP Envy 7640 has stopped printing but still scans. The printer is connected to my HP Pavilion 23 over my home WiFi network. I have tried uninstalling and reinstalling the device but get the following error message:

 

jtmont_0-1592411250819.png

 

How can I get past this?

 

Thanks!

5 REPLIES 5
Highlighted
Level 15
Level 15
26,140 25,903 2,270 8,364
Message 2 of 6
Flag Post
HP Recommended

@jtmont 

 

Your solution here:

 

TKB article contributed by  ShlomiL 

Fix for the dreaded error “Call to Drivepackageuninstall returns error 5

Call to DriverPackageUninstall error 5 returns during HP Device Software uninstall

Reminder – First Step “Run as Administrator” is crucial in Section: HP PC Solution

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

Highlighted
Level 16
Level 16
28,502 28,224 4,947 11,152
Message 3 of 6
Flag Post
HP Recommended

Hi,

Prior to following the steps to resolve the uninstall problem, try following below version of the HP Print and Scan Doctor Utility by selecting your printer and see if it may resolves the printing problem, this will likely be much quicker:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

 

If the steps above do not resolve the printing problem, please go ahead and follow the steps suggested by @Dragon-Fur above to uninstall the HP Software, then reinstall the software and check.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Highlighted
Level 15
Level 15
26,140 25,903 2,270 8,364
Message 4 of 6
Flag Post
HP Recommended

@ShlomiL 

 

Thanks.

 

I was depending on the customer image "error 5".

 

I shall withdraw and leave this one in your capable hands.  Smiling.

 



Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

 

Dragon-Fur

Highlighted
Level 16
Level 16
28,502 28,224 4,947 11,152
Message 5 of 6
Flag Post
HP Recommended

Of course, and you're absolutely correct as always @Dragon-Fur!

This will resolve the problem for sure, but if there may be a faster and easier solution it's always worth trying first.

 

Cheers,

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Highlighted
Level 15
Level 15
26,140 25,903 2,270 8,364
Message 6 of 6
Flag Post
HP Recommended

@ShlomiL 

 

Love this, of course.  "Never say die" and all that.  Smiling.

 

Idea:

Stick the mention / Pre-check / solution into the TKB article.

 



Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

 

Dragon-Fur

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation