Resolve Windows 10 or update issues on HP computer or printer– Click Here
full ink - still won't print
@acsm Welcome to HP Community!
I understand that you are unable to print magenta color.
Do not worry. I will try to fix the issue.
Please let us know if you are using the HP genuine ink cartridges.
Are you able to make the photocopy in color?
Please refer to the below link to troubleshoot the issue.
Please update the firmware and check.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
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