12-20-2019 09:33 PM
I just installed my HP 7740, and I need to completely prevent it from shutting off: no auto-off at all. We are a 24/7 shop, and we do not want to have to walk across the building just to turn the printer on. I am technically proficient enough to edit the registry so if I have to do that, I will. How do I stop the printer from shutting off after # number of hours?
12-23-2019 10:55 AM
@Tooliedotter, Welcome to HP Support Community!
Your HP printer is designed to reduce power consumption when the printer is not active. Auto Power Off or Schedule On and Off enables the printer to turn off after two hours of inactivity. When you are ready to use your printer again, press the Power button to turn the printer back on. Check the Schedule On and Off or Auto Power Off feature on the printer's control panel or through the software, depending on your printer model.
Navigate to the Setup menu, and then check the energy settings.
Open the Setup menu, and then click Preferences. Click Schedule Off, Auto Power Off or Auto-off, depending on your printer model, and then change any settings, if necessary.
Check the Schedule Off or Auto Power Off feature with HP Printer Assistant for computers with Windows.
Search Windows for your printer model, and then select your printer in the list of results.
HP Printer Assistant opens.
Double-click Maintain Your Printer.
The Toolbox window opens.
Click the Advanced Settings tab, and then change the settings, if necessary.
Figure : Example of Advanced Settings Auto-Off enabled feature
Follow the on-screen prompts.
You cannot disable the power saver options completely but you can set it to the maximum time limit as it will keep the printer active for longer.
Also, refer to the User Guide for more details on sleep mode.
Hope this helps! Keep me posted.
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12-23-2019 11:25 AM
"When you are ready to use your printer again, press the Power button to turn the printer back on."
This is unacceptable. I explained quite clearly why I need to prevent the printer from turning off. I currently have it scheduled on and scheduled off with about 5 minutes in between, but because you have that Auto-Off, that defeats the purpose of the schedule. Did I miss something? How is that supposed to work?
Please take it as a product suggestion to provide a None option for Auto-off. We are not children, we are adults. We, not you, can decide for ourselves how much power we need and for which we are willing to pay.
12-24-2019 06:07 AM
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