01-08-2020 04:38 PM
HP 8600 Pro Printer connected but MS Word print jobs stuck in que on my Macbook pro. Not getting printouts.
01-11-2020 04:13 AM - edited 01-11-2020 04:13 AM
Welcome to the HP Support Community. I'd be happy to assist you with the "Print Jobs Stuck in Print Queue".
Let's try these steps to clear the print queue -
1.) Close Apple Image Capture, HP Easy Scan, and HP Scan, if they are open.
2.) Click Finder, select Applications, click Utilities, and then double-click Terminal.
3.) Type Cancel -a, and then press Enter.
4.) Close the Terminal window, and then restart the computer.
5.) Try to print.
If you are presented with the same error, remove any duplicate listing of the printer using these steps -
1.) Search the Mac for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.
2.) Find the printer names that match your printer from the list of devices.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. Leave one 'idle' printer in the list that matches your printer if available and use this printer as the Default printer.
4.) Try printing again.
If the issue still persists, try adding the printer as AirPrint -
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign, click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. Select AirPrint from the Use menu.
6.) Try to print.
You may also try updating the Mac. Refer to this document for steps - How to update the software on your Mac
and try updating the printer's firmware. Here's the document with step by step instructions - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
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