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‎05-22-2020 04:50 PM

HP Recommended
Product: Dell XPS 8910
Operating System: Microsoft Windows 10 (64-bit)

Windows updated to the latest version of Microsoft Edge overnight, now my Officejet 8600 Plus All-in-One is giving me a printhead error message... I have changed out ink cartridges; removed and replaced printhead; performed a power reboot; unplugged the thing and let it "reset"; tried to remove, wiggle, and reset printhead- basically everything that HP Support says to get the printhead working again- and still getting "Printhead missing.." error message... is anyone else getting this after recent updates (05/22/20)?? or simply just really bad timing for the printhead to fail... 

 

...ugh... 

 

Thanks, in advance. R

1 REPLY 1

‎05-28-2020 12:44 PM

HP Recommended

@RKSEIBERT, Welcome to HP Support Community!

 

If you have already performed the steps from the document  Error Indicates Faulty Printhead and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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