HP 8610 Error Code 0xc19a0003

[mtoupsie]

My HP 8610 printer suddenly stopped working.  HP 8610 Error Code 0xc19a0003

I turned off the printer and also reset it and it still won't work.  Please help!

[Betty0610]

@mtoupsie

Welcome to the HP Support Community.

Remove the ink cartridges and reset the printer.

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

If the issue persists, I recommend you to contact the HP Support Team as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[swoss]

I have the same issue. I printed a document just fine, went to print another, and bam.. printhead error code 0xc19a0003. I have tried everything recommended and it still doesn't work. Unless it's a firmware update, because the one listed on HP's website for the 8610 doesn't work. I go through everything then it says the update is not compatible with my printer. Annoying.

Does this mean I should purchase a new printhead? Or will this only be a possible fix? I'm to the point I might just get a new Xerox printer that works.

[asmita6658]

Hi @swoss

Welcome to the HP Support Community. 

Appreciate you trying the steps. This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

Have a great day! 

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