cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 1
Message 1 of 10
647
Flag Post
HP Recommended

HP 8620 LOCKED BY ADMINISTRATOR

HO 8620

MY HP 8620 SHOWS "LOCKED BY ADMINISTRATOR" WHEN I TRY TO CONNECT TO A DIFFERENT WIFI SYSTEM... I HAVE NOT SET ANY ADMINISTRATOR SETTINGS.. HOW TO I RESET TO DEFAULTS... EACH TIME I TRY TO RESET TO DEFAULTS .. THE PRINTER SAYS " LOCKED BY ADMINISTRATOR" 

 

Tags (1)
9 REPLIES 9
Highlighted
HP Support Agent
HP Support Agent
12,746 12,733 829 1,470
Message 2 of 10
601
Flag Post
HP Recommended

HP 8620 LOCKED BY ADMINISTRATOR

 

@Nat06276

 

Thanks for reaching out to us on HP Forums.

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that the printer menu options on your HP Officejet Pro 8620 e-All-in-One Printer are locked and a message appears saying locked by the administrator". 

I'll be glad to assist you with this case.

 

In order to remove the administrator lock, we will need to reset the printer to its original factory settings. The printer will then restore completely to its original factory condition.

 

A private message has been sent to you with the reset instructions. 

 

I genuinely hope this information helps. Feel free to keep me posted on the results.

 

Good luck! 

 

 

0 Kudos
Highlighted
New member
1 1 0 0
Message 3 of 10
553
Flag Post
HP Recommended

HP 8620 LOCKED BY ADMINISTRATOR

MY HP 8620 SHOWS "LOCKED BY ADMINISTRATOR" WHEN I TRY TO CONNECT TO A DIFFERENT WIFI SYSTEM... I HAVE NOT SET ANY ADMINISTRATOR SETTINGS.. HOW TO I RESET TO DEFAULTS... EACH TIME I TRY TO RESET TO DEFAULTS .. THE PRINTER SAYS " LOCKED BY ADMINISTRATOR" 

 

...I have this issue also

0 Kudos
Highlighted
New member
1 1 0 0
Message 4 of 10
351
Flag Post
HP Recommended

HP 8620 LOCKED BY ADMINISTRATOR

MY HP 8620 SHOWS "LOCKED BY ADMINISTRATOR" WHEN I TRY TO CONNECT TO A DIFFERENT WIFI SYSTEM... I HAVE NOT SET ANY ADMINISTRATOR SETTINGS.. HOW TO I RESET TO DEFAULTS... EACH TIME I TRY TO RESET TO DEFAULTS .. THE PRINTER SAYS " LOCKED BY ADMINISTRATOR" 

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,578 11,569 569 621
Message 5 of 10
339
Flag Post
HP Recommended

HP 8620 LOCKED BY ADMINISTRATOR

@Clift1

Welcome to the HP Community

 

Let's try to restore the printer as well as the network settings.

 

To restore the printer to the original factory settings

 

1. From the printer control panel display, touch and slide your finger across the screen and then touch Setup.

2. Touch Tools.

3. Touch Restore Factory Defaults, and then touch Yes. A message appears stating that the printer defaults have been restored.

4. Touch OK.

 

To restore the printer to the original network settings

 

1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.

2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored.

3. Touch OK.

4. Print the network configuration page and verify that the network settings have been reset.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

0 Kudos
Highlighted
New member
3 2 0 0
Message 6 of 10
309
Flag Post
HP Recommended

HP 8620 LOCKED BY ADMINISTRATOR

Please send me this info also. I have tried the hard reset but removing all cartridges, unplugging, waiting 3 minutes then restarting but that did not work.

 

My printer is useless right now. Please tell me how to unlock these Admin thing (that I never locked in the first place)...

 

Thank you

 

0 Kudos
Highlighted
New member
3 2 0 0
Message 7 of 10
308
Flag Post
HP Recommended

HP 8620 LOCKED BY ADMINISTRATOR

This is not helpful. If the admin locks are on, you cannot reset to factory defaults.  Or change ANY settings.

 

Any other suggestions please?

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,578 11,569 569 621
Message 8 of 10
296
Flag Post
HP Recommended

HP 8620 LOCKED BY ADMINISTRATOR

@Clift1

 

Let's try resetting the printer.

 

I have sent you a private message, to perform a semi-full reset on the printer that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

Raj1788
I am an HP Employee 

0 Kudos
Highlighted
Level 1
13 11 0 1
Message 9 of 10
178
Flag Post
HP Recommended

HP 8620 LOCKED BY ADMINISTRATOR

I have the same issue.  Even the "restore" option is locked. Please send further instructions.

Thank you

0 Kudos
Highlighted
New member
1 1 0 0
Message 10 of 10
154
Flag Post
HP Recommended

HP 8620 LOCKED BY ADMINISTRATOR

I can not bypass the administrator lock on my hp 8620.  I am the one that set it up...and the only one that uses it...so I don't know why this occured...nor how to bypass it.  I even tried to reset to factory default but it says that the printer administrator has locked these features.  Please help!

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation