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HP 8620 had paper jam, cleared from Duplex, but still says jam, have tried cleaning and resetting

HP Officejet Pro 8620
Microsoft Windows 8 (64-bit)

Had a paper jam on HP8620.  Cleared jam.  Have tried resetting printer, and cleaning ever accessible print roller, but error message still persists.

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HP 8620 had paper jam, cleared from Duplex, but still says jam, have tried cleaning and resetting

 

@AGAK

Welcome to the HP Forums,

We'll be with you until it's all sorted.

 

Since you've pretty much done all relevant steps, I suggest we perform a few basics to ensure it isn't the issue, let's start off with the hard reset to release any static that could be causing this malfunction:

 

Step 1: Turn the printer off, and then on again

Turning the printer off and then on resets the carriage.

  1. Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the rear of the printer.

  2. Wait 60 seconds.

  3. Reconnect the power cord to the rear of the printer.

  4. Press the Power button to turn on the printer.

       NOTE:

    The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.

Try to print. If the error persists, continue to the next step.

 

Step 2: Look for jammed paper (TO BE ON A SAFER SIDE)

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until you locate the jam.

   CAUTION:

Trying to clear a paper jam from the front of the printer can damage the print mechanism. Gain access to and clear paper jams through the rear of the printer whenever possible.

  • Clear jammed paper from the rear of the printer
  • Clear jammed paper from Tray 1
  • Clear jammed paper from the Tray 2 area
  • Clear jammed paper from the automatic document feeder (ADF)

If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

 

Step 2: Make sure the carriage can move freely

Make sure the carriage moves freely across the width of the printer.

  1. Turn on the printer.

  2. With the printer turned on, disconnect the power cord from the rear of the printer, and then unplug the power cord from the power source or electrical outlet.

       WARNING:

    To avoid the risk of electrical shock, you must unplug the power cord before moving the carriage by hand and resetting the paper feed mechanism.

  3. Disconnect the USB or Ethernet cable from the rear of the printer, if you have a cable connection to the printer.

  4. Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door.

    1. The slot on the side of the printer

  5. Wait until the carriage is idle and silent before you continue.

  6. Use a flashlight to check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams might occur.

    Image: Paper jammed in carriage path

  7. Gently pull out any jammed or torn paper from inside the printer.

  8. Reach into the ink cartridge access area, and then manually move the carriage.

    • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

    • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

    • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

  9. Remove any loose or torn pieces of paper.

  10. Make sure the carriage can move freely across the width of the printer by gently pushing the carriage to the left, and then to the right.

  11. Close the ink cartridge access door.

    Image: Close the cartridge access door

  12. Reconnect the power cord to the rear of the printer, and then turn on the printer.

  13. Reconnect the USB or Ethernet cable.

Try to print. If the error persists, continue to the next step.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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