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‎12-27-2019 11:25 AM

HP Recommended
Product: HP Officejet Pro 8620
Operating System: Microsoft Windows 10 (64-bit)

I have tried everything I can find in the forums.

 

Reset printer

Download firmware - says that my printer isn't compatible for latest update

 

The printer was printing just fine earlier. Mid print the yellow ink ran out. I replaced the yellow with a brand new HP cartridge and I am getting "Cartridge Problem" 

 

I replaced the other 2 color to see if that would help. No luck they don't even register that I have put new ones in.

 

What do I do? This is $100 worth of ink.

3 people had the same question
1 REPLY 1

‎12-30-2019 08:39 AM

HP Recommended

@HelpInk8620, Welcome to HP Support Community!

 

If you have already performed the steps from the document Ink Cartridge Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer and also ink cartridge replacement if necessary.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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