cancel
Showing results for 
Search instead for 
Did you mean: 
HelpInk8620
New member
1 0 0 0
Message 1 of 2
66
Flag Post
HP Recommended

HP 8620 was printing fine, said yellow ink was out, replaced yellow, now error saying yellow is bad

HP Officejet Pro 8620
Microsoft Windows 10 (64-bit)

I have tried everything I can find in the forums.

 

Reset printer

Download firmware - says that my printer isn't compatible for latest update

 

The printer was printing just fine earlier. Mid print the yellow ink ran out. I replaced the yellow with a brand new HP cartridge and I am getting "Cartridge Problem" 

 

I replaced the other 2 color to see if that would help. No luck they don't even register that I have put new ones in.

 

What do I do? This is $100 worth of ink.

1 REPLY 1
HP Support Agent
HP Support Agent
6,440 6,427 464 507
Message 2 of 2
22
Flag Post
HP Recommended

HP 8620 was printing fine, said yellow ink was out, replaced yellow, now error saying yellow is bad

@HelpInk8620, Welcome to HP Support Community!

 

If you have already performed the steps from the document Ink Cartridge Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer and also ink cartridge replacement if necessary.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation