12-27-2019 11:25 AM
I have tried everything I can find in the forums.
Download firmware - says that my printer isn't compatible for latest update
The printer was printing just fine earlier. Mid print the yellow ink ran out. I replaced the yellow with a brand new HP cartridge and I am getting "Cartridge Problem"
I replaced the other 2 color to see if that would help. No luck they don't even register that I have put new ones in.
What do I do? This is $100 worth of ink.
12-30-2019 08:39 AM
@HelpInk8620, Welcome to HP Support Community!
If you have already performed the steps from the document Ink Cartridge Errors and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer and also ink cartridge replacement if necessary.
Hope this helps!
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