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‎02-07-2020 02:02 PM

HP Recommended
Product: HP 8630 Office Jet Pro
Operating System: Microsoft Windows 10 (64-bit)

My 8630 HP Office Jet Pro will not reset to factory settings. I did try the "Reset to Factory Settings" but it's been 24 hours and the printer will NOT reset.

Originally, the printer would not copy. The error message said the Copy Function was turned off???

How do I get the printer to reset to the factory settings at this point.

1 person had the same question
1 REPLY 1

‎02-10-2020 05:23 PM

HP Recommended

@MattSeibert

 

Welcome to HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

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