02-07-2020 02:02 PM
My 8630 HP Office Jet Pro will not reset to factory settings. I did try the "Reset to Factory Settings" but it's been 24 hours and the printer will NOT reset.
Originally, the printer would not copy. The error message said the Copy Function was turned off???
How do I get the printer to reset to the factory settings at this point.
02-10-2020 05:23 PM
Welcome to HP support community.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
I am an HP Employee