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Colombianbob
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HP 8710 “New unused cartridges must be used for start up

hp 8710
Microsoft Windows 10 (64-bit)

I have a HP 8710 “New unused cartridges must be used for start up" error.  I have read all the posts from the past and have tried to reset, clean,  reinstall software, updated firmware, and no solution.  Out of Warranty and Ink cartridges all above 60%.

 

Thanks

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HP 8710 “New unused cartridges must be used for start up

@Colombianbob,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting use setup cartridge error on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, continue troubleshooting from the below link.

 

https://support.hp.com/in-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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