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HP 8710 Not Printing Correctly

HP OfficeJet Pro 8710
Microsoft Windows 10 (64-bit)

I have been printing on card stock (110 lb) for a while.  Recently, the printer began to not print properly.  One page will print fine and then the other pages are cut off - some a little and some a lot. I have cleaned the roller thinking that it isn't printing up the paper correctly. I have realigned the printer and that also hasn't done anything. I am wasting A LOT of paper and ink - including my pages printed per month.  I am a teacher and am trying to print out centers for my classroom. Please help!

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HP 8710 Not Printing Correctly

@rmoriarity

 

Welcome to the HP Support Community.

 

Are you able to print well on regular paper? What is the size of the card stock being used?

 

Does this only happen when printing on card stock?

 

Thanks 🙂

 

 


I am an HP Employee

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HP 8710 Not Printing Correctly

Hi Betty,

 

I can print fine on regular paper. The size of the card stock that I am using is 110 Weight. It is Georgia-Pacific Premium Card Stock Paper. This only happens when I print on card stock.

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HP 8710 Not Printing Correctly

Are you printing these from Tray 1? Here are the specifications of your Printer: Paper handling section: https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen...

 

Make sure the Printer supports it.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


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