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rcoe1
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HP 8710 Officejet Pro keeps getting printer error printer was turned off incorrectly

Microsoft Windows 10 (64-bit)

Printer will not boot on. Keeps sending error printer was turned of incorrectly. When turned off and back on give code B8BAFDOE

 

Then note there is a printer error turn off and then back on.  I have turned the unit off, disconnected the power cord to hopefully reset and get same response

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HP 8710 Officejet Pro keeps getting printer error printer was turned off incorrectly

Hi @rcoe1

 

Welcome to the HP Support Community. I'd be happy to assist you with the B8BAFDOE error. 

 

Let's try these steps to reset the printer - 

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I have sent you a private message with the steps to perform an advanced reset on the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.    

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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HP 8710 Officejet Pro keeps getting printer error printer was turned off incorrectly

Product error code B8BAFDOE. Unable to remove printer Cartridges as well as they are set in a position that is unreachable to the right. HP Officejet Pro 8710. Have disconnected power chords, and reconnected as well but still advises to switch printer off then back on.

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