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HP 8710
macOS 10.15 Catalina

My relatively new 8710 can't print more than two templates at a time without printing alignment issues. I'm using different Avery templates and for example I printed 6 pages of Avery 22804 and after the first page the rest of them printed an inch higher than where they should have printed. It's happened with other templates as well. I've wasted a lot of paper with this HP and it takes way too long to have to feed one or two at a time. Anyone else having alignment issues like this? 

3 REPLIES 3
HP Recommended

@CapnRich, Welcome to HP Support Community!

 

Let us try some troubleshooting steps to resolve the issue. Here is what you can do-

 

Use the document HP Printers - Print Settings Guide (Mac) for help.

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

Hi TEJ,

 

Sorry but I was out of town and have not had the need to print any more labels. I'll be doing some this weekend and will let you know. 

 

CapnRich

HP Recommended

@CapnRich

 

Sure keep me posted 🙂

TEJ1602
I am an HP Employee

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