Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
Flag Post
HP Recommended

HP 8710 Stuck initializing

Microsoft Windows 10 (64-bit)

Printer worked fin yesterday.  HP 8710 All in One connected wireless through Lynksys WAP.  All other functions on the WAP are working fine.  Using Windows 10 64 bit HP Laptop.  When I try to print it stalls in the queue.  Checking status the printer shows initializing.  I powered down laptop, router and printer and turned back on without any success.  Following online suggestion I unplugged printer while turned on.  Held power button in 15 seconds and plugged back in.  Printer powers up again.  


Status shows ready in HP Smart.  I send a print and it falls back to initializing and I cannot print.  Any support would be greatly appreciated.  

HP Support Agent
HP Support Agent
20,743 20,643 1,148 1,239
Message 2 of 2
Flag Post
HP Recommended

HP 8710 Stuck initializing



Welcome to HP support community.


Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation