HP 8710 error message B8000418

[asmita6658]

Hi @SkidNY

Welcome to the HP Support Community. 

Try these steps -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

If the issue still persists, I have sent you a private message with the steps to perform a semi-full reset, Check next to your profile Name, you should see a little blue envelope, please click on it. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[FRANCO1962]

I have the same problem I tried everything I read but the printer  doesn't work

[FRANCO1962]

can you please send me a private message with the steps to perform a semi-full reset?

[Kumar0307]

Hi @FRANCO1962

Welcome to the HP Support Community. I'd be happy to assist you.

I'm afraid this seems like a hardware issue with the printer. If you are not able to bypass this error message and access the home screen of the printer, the semi-full reset will not work.

Check for any jams inside the printer. Make sure the print carriage is moving freely

Refer to the steps mentioned in this document. If the error persists, proceed to the next step.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!