HP 8710 won't copy or print

[prizmatix]

Printer won't print or copy, Job just spins. document won't feed. 

All the printing noises sound like it will work, but nothing happens after the noises.

I did a soft reset and a factory reset. The calibration paper came out, but then nothing. Same problem as before. 

By going into support menu, I was able to print the extended self test and the printer status report. 

But whenever I try to print from PC or make a copy, the job just hangs.

Any one have any ideas?

[Betty0610]

@prizmatix

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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Thanks!

Have a great day!