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Countryman_S Honor Student
Honor Student
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HP 8720 Printer - Non-HP Ink Cartridge

HP Officejet Pro 8720
Microsoft Windows 10 (64-bit)


I just purchased a two-pack of ink cartridges (952XL) for my HP Officejet Pro 8720 from SAMS Club.   I installed one and the screen said that the printer might not work correctly with "non-HP" ink cartridge's.   I printed a test page and everything worked perfectly.  Unfortunately, I can't print anything from the computer !  I tried to copy a document and it did that fine.  So the only thing it doesn't seem to do is the thing I need it to do most...print.


I heard that HP put some kind of block in the Firmware back in 2016, but they got so much flack for it that they removed it in the next update.  Apparently, it is back in the current firmware version?  


I refuse to be held hostage to HP and made to pay double for HP ink.  I will return the printer before I do that. 


Does anyone know how to work around this issue?  


Thank you,

HP Support Agent
HP Support Agent
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HP 8720 Printer - Non-HP Ink Cartridge

@Countryman_S, Welcome to the HP Support Community!


The ink cartridges that you bought from SAMS club, are they HP Ink cartridges?


You can refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.

Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely 70% of refilled cartridges had some form of reliability problem Count on HP original ink cartridges for consistent, worry-free printing.

You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference.


Keep me posted for further assistance.


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