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Linstas
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HP 8720 power on

HP 8720
macOS 10.13 High Sierra

My printer flashed a message saying “there is a problem with your printer turn off and turn back on.  When I did this it will not turn back on. I tried unplugging it both from the back and power source and still no green light. Do I need a new printer?

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HP Support Agent
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HP 8720 power on

@Linstas, Welcome to the HP Support Community!

 

Have you tried using an alternate power cable if available and check if the issue persists?

 

I'm afraid this seems like a hardware issue with the printer. If you have tried the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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Linstas
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HP 8720 power on

Thank you. I tried that. I think it is fried. 

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HP Support Agent
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HP 8720 power on

@Linstas

 

That's unfortunate. Kindly contact HP support team for service options as mentioned in my previous post.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation