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‎02-03-2020 10:08 PM

HP Recommended
Product: HP OfficeJet Pro 8725
Operating System: Microsoft Windows 10 (32-bit)

I am trying to print on cardstock 8.5 X 11.  The weight is 65 lb/177 g/m.  My printer keeps jamming, even when I specify Thick paper and put only one sheet at the time in the tray.  What am I doing wrong?  Can my printer accept this type of paper?

1 person had the same question
1 REPLY 1

‎02-06-2020 10:08 AM

HP Recommended

@Courte20

 

Welcome to the HP Support Community.

 

Make sure you've loaded the card stock in Tray 1.

 

Does this only happen while printing card stock?

 

Let us know 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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