cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 2 0 0
Message 1 of 2
65
Flag Post
HP Recommended

HP 9018 with HP7500

office jet pro 9018
Microsoft Windows 10 (64-bit)

I can install 9018 printer via USB with HP Smart successfully, however scanning does not work. However when I add HP 7500 printer via another USB, 9018 stops being recognized on USB (not there).  I have used printui.exe /s, deleted all HP files and uninstalled/deleted all printers for a fresh install with no success.

1 REPLY 1
Highlighted
New member
4 2 0 0
Message 2 of 2
23
Flag Post
HP Recommended

HP 9018 with HP7500

I solved the problem.  I could not reinstall software drivers until I deleted all registry entries for the HP printers and rebooted.  I reinstalled full software driver packages for both.  Now both are independently connected thru separate USB ports and 7500 prints tabloid pages,

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation