01-23-2020 04:22 PM
Help my printer says that there is no wireless connection and when I try to reconnect it fails then it tells me to press ok which brings me to the document page which I cannot got anywhere home page etc. I can still print on it over the wireless but cannot scan, fax to copy. What are the steps to reset and go to home page please!
01-27-2020 02:47 PM
@ahlauk82 Welcome to HP Community!
I understand that you are getting at QUICK FORMS, will not return to the Home Screen error message.
Do not worry. I will try to fix the issue.
Please perform the hard reset and check for the issue.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
Wait until the printer is idle and silent before you proceed
If the issue still persists, you have to perform the Partial Reset. The steps provided in private messages.
Keep us posted,
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