01-17-2020 05:35 PM
I just opened Solutions Center and it said... HD Photosmart D5100 Series Disconnected. I tried two different USB cords and it still says that.
01-20-2020 03:00 PM
@PPCER Greetings from the HP Community!
Solution Center is not supported in Windows 10. So please use HP scan and capture from this link: click here
It helps you to download it from the Windows store and use it.
Please check the HP printer assistant also.
If the issue persists, Press "Windows key" + "r" to get the "Run" window.
Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
Go to services again - Start the print spooler.
Now check for issue resolution.
If the issue persists, unplug the USB cable from the printer (if present).
Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
Under print server properties, go to drivers - remove any entry there as well.
Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
Restart your computer.
Then, use this link to access the HP website, find the drivers compatible with your windows and install it: click here to download
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee