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PPCER
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HP D5160

HP Photosmart D5160
Microsoft Windows 10 (64-bit)

I just opened Solutions Center and it said... HD Photosmart D5100 Series Disconnected. I tried two different USB cords and it still says that.

 

Thanks

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HP Support Agent
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HP Recommended

HP D5160

@PPCER Greetings from the HP Community!

Solution Center is not supported in Windows 10. So please use HP scan and capture from this link: click here
It helps you to download it from the Windows store and use it.  

Please check the HP printer assistant also.

 

If the issue persists, Press "Windows key" + "r" to get the "Run" window.

Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.

Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now check for issue resolution.

If the issue persists, unplug the USB cable from the printer (if present). 

Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.

Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

 

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: click here to download

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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