02-01-2020 08:50 AM
I have a deskjet 2652 and it is not printing reds correctly. I have done the "cartidge cleaning" and printed several diagnostic pages and the Magenta looks purple/grey and is extremely dull. I notice I had a problem while printing a picture of my son and everything I print looks on the blue side. I have also tried new ink and it did not solve my issue. Anybody else experience this? Any help is greatly appreciated.
02-04-2020 08:08 AM
Welcome to the HP Support Community. I'd be happy to assist you.
Have you tried making a standalone copy in color and check if the issue persists?
Also, Print a Print Quality Diagnostic page
Refer to step 8 from this document.
If the issue persists, I'm afraid this is a hardware issue with the printer. Please contact our HP Support team for Service Options:
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Keep me posted for any other assistance.
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