cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
42
Flag Post
HP Recommended

HP DESKJET INK ADVANTAGE 3835 REPLACEMENT

HP DESKJET INK ADVANTAGE 3835
macOS 10.15 Catalina

MY PRINTER IS NOT AT ALL TURNING ON  , AND IT IS ALSO IN WARRANTY SO I NEED A REPLACEMENT FOR MY PRINTER 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
9,698 9,691 615 748
Message 2 of 2
11
Flag Post
HP Recommended

HP DESKJET INK ADVANTAGE 3835 REPLACEMENT

Hi @PRANAV-REDDY

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand the printer is not powering ON. Have you used an alternate compatible power cable and check if that helps?

 

Kindly perform the steps mentioned in this document to resolve this issue.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

 Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation