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Buddy991
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Message 1 of 2
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HP Desk Jet 3630 suddenly won't recognize ink cartridge.

HP Desk Jet 3630
Mac OS X 10.10 Yosemite

My HP Desk Jet 3630  suddenly thinks my black ink HP cartridge #63 is incompatible. It is a fairly new cartridge and it did work fine for a number of days.  I tried rebooting the printer  and I reinserted the cartridge.....no luck .  It isn't flagging the coloured cartridge, but it still won't print.  

Does anyone have any ideas?

 

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HP Support Agent
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HP Desk Jet 3630 suddenly won't recognize ink cartridge.

@Buddy991, Welcome to HP Support Community!

 

If you have already performed the steps from the document Ink Cartridge Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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