01-13-2020 04:54 PM
I'm at my wits end with this printer now. I recently upgraded my computer as the old one died, setup my printer on the new laptop. When I'm printing a document from page ranges 22-24 it keeps printing page ranges 22-20.
I've tried everything I can think of from a hard reset, to a reinstallation, using the trouble shooter. Reversing the page numbers and printing backwards. The virtual assistant is a much use as a chocolate teapot and I'm taking one last attempt at solving this issue before I gladly smash my (4 month old) printer into a million pieces.
Please someone help!
Thank you in advance.
01-16-2020 09:06 AM
@simonlebeau85, Welcome to HP Support Community!
Check the settings on the computer-
Control Panel > icon view > Devices and Printers >
Right-Click on Printer > Printing Preferences > tab Paper / Quality >
Advanced > Page Order: Select Front to Back OR Back to Front > OK.
Also, you can try installing the Windows built-in drivers. Follow the steps below:
• Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.
• When the page prompts for the drivers, select "Windows update". The driver list will be updated.
• Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.
Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.
Hope this helps! Keep me posted.
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