HP DeskJet 2652

[mrsrgtg]

Power Button doesn't come on. Cancel button in error state / Resume in Error State / i button in error state. Lights are all orange and not blinking. steady. Please assist and advise. Thank you

[TEJ1602]

@mrsrgtg, Welcome to HP Support Community!

This condition occurs when the printer is turned off or there is an issue with the power supply.

Step 1: Turn on the printer

Press the Power button to turn on the printer.

If the printer does not turn on, continue to the next step.

Step 2: Make sure the printer is plugged in

Make sure the power cord is connected to the rear of the printer and plugged into an electrical outlet.

1. Check the rear of the printer to make sure the power cord is inserted securely into the power connection.

2. Check the electrical outlet to make sure the power cord is plugged in securely.

   1. Rear of printer

   2. Electrical outlet

3. Turn on the printer.

If the printer does not turn on, continue to the next step.

Step 3: Plug the printer directly into a wall outlet

If you are using a surge protector, extension cable, or power strip, plug the printer directly into a wall outlet to make sure the power source functions correctly.

1. Disconnect the power cord from the rear of the printer.

2. Unplug the power cord from any power strips or surge suppressors.

3. Plug the power cord directly into an electrical outlet.

4. Reconnect the power cord to the rear of the printer.

5. Turn on the printer.

If the printer does not turn on, continue to the next step.

Step 4: Make sure the electrical outlet works

Make sure the electrical outlet the printer is plugged into is providing power.

1. Unplug the power cord from the electrical outlet.

2. Plug another appliance into the electrical outlet to make sure the outlet works.

• If the electrical outlet does not work, plug the printer into another outlet that does work.

• If the electrical outlet works, but the printer still does not turn on, continue to the next step.

Step 5: Test the power with a compatible power cord from a different printer

If you have another available power cord that is compatible with your printer, use the alternate cord to repeat the steps in the solution to Reset the power module and test the power.

• If these steps resolved the issue, you can stop troubleshooting.

• If the printer turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord.

If the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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