cancel
Showing results for 
Search instead for 
Did you mean: 
Aries13
New member
1 0 0 0
Message 1 of 12
1,213
Flag Post
HP Recommended

HP DeskJet GT 5820 Forgot Admin Password - Send Full Reset Instruction

HP DeskJet GT 5820
Microsoft Windows 10 (64-bit)

Hi,

 

I need to reset my printer to factory setting including admin username and password as if the product was a new one. Can't connect it to the wifi network and I can't access admin as I forgot the admin username and password.

 

Thanks,

Aries

11 REPLIES 11
Retired
Retired
17,747 17,730 1,292 1,981
Message 2 of 12
1,188
Flag Post
HP Recommended

HP DeskJet GT 5820 Forgot Admin Password - Send Full Reset Instruction

Hey there! @Aries13, Thanks for stopping by the HP Support Forums! 

 

I understand you have forgotten the printer admin password and you would like to know how to reset your printer.

 

Don't worry I'll to help you out.

 

Did you make any changes to your printer?

 

As you mentioned you have forgotten the printer admin password and you would like to know how to reset your printer.

 

Try to perform a hard reset on your printer and check if it helps.

 

 Reset the printer.
1. Turn off the printer.
2. Unplug the power cord.
3. Wait a minute, and then plug the power cord back in.
4. Turn on the printer.

 

If the issue still persists after trying out the steps. Try performing a semi-full reset on your printer and check if it helps.

 

since the steps to perform a semi-full reset is confidential. I will send you the steps in a private message.

 

Please watch your inbox for more information.

 

 

If the solution provided worked for you, please mark accepted solution for this post.


Let me know if this helps! 
Have a pleasant day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

0 Kudos
Sajad_Ahmed10
New member
1 1 0 0
Message 3 of 12
1,115
Flag Post
HP Recommended

HP DeskJet GT 5820 Forgot Admin Password - Send Full Reset Instruction

i bought a brand new hp gt 5821 printer,

i was doing its setting on its embeded server http://192.168.223.1

i changed the main password to prevent unauthorised changes, but i forgot to note the username 

so when i goto settings of the printer there, a window pops up asking username and passord, i dont know what to put in username, plz help

0 Kudos
Pablosplayer
New member
3 2 0 0
Message 4 of 12
674
Flag Post
HP Recommended

HP DeskJet GT 5820 Forgot Admin Password - Send Full Reset Instruction

Hello MrRobot. 

Could you be so kind as to send me the instructions that are confidential for the resetting of which you mention please? Forget the printer configuration password, I have tried everything. Thank you very much.

 

My mail is : [Personal Information Removed]

0 Kudos
Retired
Retired
17,747 17,730 1,292 1,981
Message 5 of 12
653
Flag Post
HP Recommended

HP DeskJet GT 5820 Forgot Admin Password - Send Full Reset Instruction

Hey there! @Pablosplayer, Thanks for stopping by the HP Support Forums! 

 

I understand you have forgotten the printer admin password and you would like to know how to reset your printer.

 

Don't worry I'll to help you out.

 

Did you make any changes to your printer?

 

Try to perform a hard reset on your printer and check if it helps.

 

 Reset the printer.
1. Turn off the printer.
2. Unplug the power cord.
3. Wait a minute, and then plug the power cord back in.
4. Turn on the printer.

 

If the issue still persists after trying out the steps. Try performing a semi-full reset on your printer and check if it helps.

 

since the steps to perform a semi-full reset is confidential. I will send you the steps in a private message.

 

Please watch your inbox for more information.


Let me know if this helps! 
Have a pleasant day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

LuisIturraG
New member
1 1 0 0
Message 6 of 12
496
Flag Post
HP Recommended

HP DeskJet GT 5820 Forgot Admin Password - Send Full Reset Instruction

Tengo el mismo problema. ¿Me puede ayudar?

0 Kudos
Moderator
Moderator
3,820 3,730 223 595
Message 7 of 12
492
Flag Post
HP Recommended

HP DeskJet GT 5820 Forgot Admin Password - Send Full Reset Instruction

@LuisIturraG

 


 Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

German: HP Gemeinschaft
Spanish: HP Comunidad
French: HP Communauté
Portuguese: HP Comunidade
Chinese: HP 社区
Korean: HP 커뮤니티


Thank you for your understanding

 

 

I work on behalf of HP
0 Kudos
MariaM30
New member
1 1 0 1
Message 8 of 12
338
Flag Post
HP Recommended

HP DeskJet GT 5820 Forgot Admin Password - Send Full Reset Instruction

Can you send me the steps to perform a semi-full reset, please.

Evgeny-Che
New member
3 1 0 0
Message 9 of 12
196
Flag Post
HP Recommended

HP DeskJet GT 5820 Forgot Admin Password - Send Full Reset Instruction

Can you send me the steps to perform a semi-full reset, please.

0 Kudos
HP Support Agent
HP Support Agent
9,829 9,832 867 1,040
Message 10 of 12
171
Flag Post
HP Recommended

HP DeskJet GT 5820 Forgot Admin Password - Send Full Reset Instruction

Hi @Evgeny-Che

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation