HP Deskjet 2050A won't print after cartridge change

[JSS3]

Every time I install new cartridges the printer refuses to work afterwards.

After printing the test page the device refuses to scan the test page.
Usually the problem resolves after a few reboots.
This time the printer is still dead after several pc reboots, uninstalling the printer software and reinstalling.

A partial page printed, but now nothing more.

[Kumar0307]

@JSS3, Welcome to the HP Support Community!

Make sure you are using HP ink cartridges that are compatible with the printer.

Run HP Print and Scan Doctor to diagnose and fix  any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Clean the ink cartridges

Perform solution two and solution three from this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JSS3]

hello

In replied before but it seems that my reply was not recorded.
After performing the steps on this page https://support.hp.com/us-en/product/hp-deskjet-2050a-all-in-one-printer-series-j510/5068688/documen...

I can now print from wordpad, but still cannot print from Open Office .odt file

Thankyou for your help.

[Kumar0307]

@JSS3

This seems like an application issue. Try printing different documents like PDF or Webpages and check if that works.

If you are able to print other files fine, it means the issue is not with the ink cartridge.

You may also try a clean re-installation of HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Keep me posted for further assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JSS3]

Thankyou - I have followed these instructions but can still only print .pdf and .rtf files.
Cannot print .jpg .png .bmp .odf

[sandytechy20]

@JSS3

The issue could have been caused by the security settings changed on the user profile. 

You may either create a new user, login with the new user profile to install the printer or Turn off the UAC from the control panel and Restart the PC. 

Here are the steps to configure UAC settings: 

Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings. 

To turn off UAC, move the slider to the Never notify position, and then click OK.  

if you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off. 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JSS3]

Hello Sandytechy20 - the problem is identical on both my PCs, one is running Windows 7, the other Windows 10.
Am I likely to be encountering this on both systems following changing the cartridge?

[Kumar0307]

@JSS3

It seems like a software issue rather than an issue with the ink cartridge as you are able to make copies and print PDF files from both the PC. Let us try installing the printer using Windows built-in drivers and check if that helps. you may fist try this on the Win 10 PC.

Refer to the steps mentioned in this document. (Uninstall the previously installed driver before performing this step)

Keep me posted for further assistance.