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Posts: 2
Member Since: ‎08-09-2017
Message 1 of 4 (112 Views)
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HP Deskjet 2540 All-in-One Series won't print my color documents

Product Name: HP Deskjet 2540 All-in-One Ser
Operating System: Mac OS X 10.9 Mavericks

This printer worked perfectly on a pc platform  until  it operating  system was  updated.  I purchased brand new ink specifically from HP for this printer and installed it correctly. The test page prints out perfectly in color and black. But when i try to print out any of my documents it will only print out in black and white. i have tried printing from both Photoshop and Preview and from on Firefox and tried all setting options available multiple times but no matter what i do i can only get black and white to print from the ten plus documents i have tired. I was a graphic artist for 30 plus years so am pretty comfortable with printing but this has me stumped.

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Re: HP Deskjet 2540 All-in-One Series won't print my color documents

Hello, @SeeLove - Hope you are well Smiley Happy

 

Thanks for stopping by the HP Support Forums! I’d like to help!


I see that you are facing issues while printing color with the Deskjet 2540 printer. To assist you with this issue, I need to know whether the printer can make a "Photocopy" or not.

Place a color document face down on the scanner glass and press the color copy option on the printer control panel. Let me know if it makes a good copy or not.


If the copy works fine, try to reset the printing system as suggested below:
 

  • Click the Apple menu icon, and then click “System Preferences”.
  • Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
  • Right-click the blank space in the Printers list, and then click “Reset printing system”.
  • Click “Reset” in the confirmation window.
  • Enter an administrator username and password, and then click “OK”.
  • Wait until the printing system is reset and no devices show in the Printers list
  • Restart your computer and then go back to System preferences – Printers and scanners.
  • Click the “Add button” (+).
  • Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
  • Click “Print Using...”, and then select the name of your printer (By default “AirPrint” would be selected)


Those steps should do the trick, let me know the outcome!

Good luck Smiley Happy
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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HP Support Agent
Posts: 6,786
Member Since: ‎07-14-2016
Message 2 of 4 (85 Views)

Re: HP Deskjet 2540 All-in-One Series won't print my color documents

Hello, @SeeLove - Hope you are well Smiley Happy

 

Thanks for stopping by the HP Support Forums! I’d like to help!


I see that you are facing issues while printing color with the Deskjet 2540 printer. To assist you with this issue, I need to know whether the printer can make a "Photocopy" or not.

Place a color document face down on the scanner glass and press the color copy option on the printer control panel. Let me know if it makes a good copy or not.


If the copy works fine, try to reset the printing system as suggested below:
 

  • Click the Apple menu icon, and then click “System Preferences”.
  • Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
  • Right-click the blank space in the Printers list, and then click “Reset printing system”.
  • Click “Reset” in the confirmation window.
  • Enter an administrator username and password, and then click “OK”.
  • Wait until the printing system is reset and no devices show in the Printers list
  • Restart your computer and then go back to System preferences – Printers and scanners.
  • Click the “Add button” (+).
  • Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
  • Click “Print Using...”, and then select the name of your printer (By default “AirPrint” would be selected)


Those steps should do the trick, let me know the outcome!

Good luck Smiley Happy
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎08-09-2017
Message 3 of 4 (62 Views)

Re: HP Deskjet 2540 All-in-One Series won't print my color documents

DVortex thank you so much!  I followed your instructions and in addition i had to reinstall printer software but it now prints color prefectly! As a word of warning to anyone who might read this i did recieve a private message the first day i posted  saying:

"Please Call Technical support. Thank you! Support Number +1(877)-242-8594 Usa/Canada toll free Working Hours 10am - 6pm EST" which i did without even thinking it  might be a scam. The person i spoke to said my computer was "infected" and he could fix it for $199 when i said i could not afford that he knocked it down to $99 and also offered a year's protection for $299 thank goodness i just had paid all my other bills so could not afford his offers. i now see in the email a scam alert and will report the private message right now.

 

 

HP Support Agent
Posts: 6,786
Member Since: ‎07-14-2016
Message 4 of 4 (34 Views)

Re: HP Deskjet 2540 All-in-One Series won't print my color documents

Hello, @SeeLove

 

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue Smiley Happy
 

Also, thanks for clarifying about the 3rd party who claims to be technical Support.

 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow Smiley Happy

DVortex
I am an HP Employee

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