01-03-2020 04:25 AM
After working fine for several years, the printer suddenly stopped scanning. Printing is still going fine.
I deleted and reinstalled the software already several times, but no solution: still no scan possible.
Can someone help me out on this?
01-03-2020 07:02 AM
Kindly check if the scanning module is working. To do so try the below steps..
- Open the scan lid, and then press COPY Black/Color button, check if the scan module is lit and moves from one end of the printer to another. If it does not move/lit, then its a scan hardware failure. Hence printer need to be serviced.
If scanning module is working fine, then download and run the HP Print and Scan Doctor from www.hp.com/go/tools
There are instances when if there is a pending Windows 10 update available , the printing would work but not scanning. Kindly check if there are any Windows update for your PC and install them if available.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.