11-10-2019 10:41 PM - last edited on 11-11-2019 08:30 AM by kevin-t
Hello - I have been having trouble printing or copying for a while. When I try to print, I get the dialog message on my computer that it's "printing page 1, 100% complete", followed by "printing - waiting for printer to finish". On the printer, the power button is blinking, and it says "Printing" with the blocks appearing, but nothing prints. I tried printing a test page from the utility and that doesn't work either. I try to copy and that doesn't work either.I've tried installing the latest driver, restarting the computer, etc., nothing works for months. Can someone please help me? It's serial no [edited] and FPU no CH376-64001.
11-13-2019 09:27 AM
Welcome to HP support community.
Which operating system is installed on the computer to which this printer is connected?
How is the printer connected, USB or Wireless?
Perform a power reset
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Plug back the power cable straight to a wall outlet and printer without any surge protector.
- Turn on the printer.
Update the printer firmware
Refer the steps mentioned in this HP document to update:- Click here
I hope that helps.
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11-21-2019 09:05 PM
Thanks for your response. I did everything you said. There were no firmware updates when I followed the link you gave and directions, but I did install the newest printer driver. It's still not working, however; the computer sends the signal to the printer, and the printer says "printing" (with the dots), and the power button keeps blinking, but nothing prints.
To answer your questions, I am on MAC OS High Sierra version 10.13.4, and the printer is connected via wireless.
Thanks in advance for your further assistance,
11-26-2019 06:57 PM
Since you are not able to make copies or print test pages, this looks like an issue with the printer and not the software.
Let us try these steps:
Check if the output tray is open
Also, check the input tray. Make sure the papers are properly placed.
Check for any paper jams inside the printer.
Perform the steps mentioned under 'The Power light is blinking fast and the Attention light is on' in this document.
Try making a copy again.
Let me know how this goes.
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I am an HP Employee