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atma1008
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HP Deskjet 3050 J610 Series Not Printing Anything at All

Hello - I have been having trouble printing or copying for a while. When I try to print, I get the dialog message on my computer that it's "printing page 1, 100% complete", followed by "printing - waiting for printer to finish". On the printer, the power button is blinking, and it says "Printing" with the blocks appearing, but nothing prints. I tried printing a test page from the utility and that doesn't work either. I try to copy and that doesn't work either.I've tried installing the latest driver, restarting the computer, etc., nothing works for months.  Can someone please help me? It's serial no [edited] and FPU no CH376-64001. 

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HP Deskjet 3050 J610 Series Not Printing Anything at All

@atma1008

 

Welcome to HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

How is the printer connected, USB or Wireless?

 

Meanwhile:

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Refer the steps mentioned in this HP document to update:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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atma1008
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HP Deskjet 3050 J610 Series Not Printing Anything at All

Hi Sandy,

 

Thanks for your response. I did everything you said. There were no firmware updates when I followed the link you gave and directions, but I did install the newest printer driver. It's still not working, however; the computer sends the signal to the printer, and the printer says "printing" (with the dots), and the power button keeps blinking, but nothing prints. 

 

To answer your questions, I am on MAC OS High Sierra version 10.13.4, and the printer is connected via wireless.

 

Thanks in advance for your further assistance,

Nikhil

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HP Deskjet 3050 J610 Series Not Printing Anything at All

@atma1008

 

Are you getting any error message?

 

 

Sandytechy20
I am an HP Employee

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atma1008
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HP Deskjet 3050 J610 Series Not Printing Anything at All

No error message. Please advise - thanks so much.

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HP Deskjet 3050 J610 Series Not Printing Anything at All

@atma1008

 

Since you are not able to make copies or print test pages, this looks like an issue with the printer and not the software.

 

Let us try these steps:

 

Check if the output tray is open

Also, check the input tray. Make sure the papers are properly placed.

 

Check for any paper jams inside the printer.

Perform the steps mentioned under 'The Power light is blinking fast and the Attention light is on' in this document.

 

Try making a copy again.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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