• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-29-2016 10:59 AM

HP Recommended
Product: HP Deskjet 3522
Operating System: Microsoft Windows 7 (64-bit)

I just installed new cartridges that I purchased on eBay. They are HP. But they are setup and my printer message says I must remove them. Is there a way around this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-29-2016 11:06 AM

HP Recommended

Hi,

I afraid not.

 

Setup cartridges are only intended for the first printer usage and should not be sold seperately on retail:

http://support.hp.com/us-en/document/c02068088

 

I suggest contacting the retailer to return the ink cartridges, those cannot be used on a used printer.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-29-2016 11:06 AM

HP Recommended

Hi,

I afraid not.

 

Setup cartridges are only intended for the first printer usage and should not be sold seperately on retail:

http://support.hp.com/us-en/document/c02068088

 

I suggest contacting the retailer to return the ink cartridges, those cannot be used on a used printer.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.