• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-26-2020 06:25 AM

HP Recommended
Product: HP Deskjet 3632
Operating System: macOS 10.12 Sierra

Despite trying all the steps under the articles '

HP DeskJet 3630, 4720 Printers - Printer Prints a Blank Page or Does Not Print Black or Color Ink'

I still cannot print.  My ink cartridge levels are fine, it is connected properly to my computer and the cartridges are proper HP installed.  However, whenever I ask the printer to print it only prints blank pages.  I have tried cleaning the cartridges but to no avail.  Any ideas?

2 people had the same question
1 REPLY 1

‎05-26-2020 03:07 PM

HP Recommended

Hi @LauraBullas ,

 

Welcome to the HP Support-Community.

 

I believe the ink cartridges are dried out. Plese try these steps with both cartridges:

 

Take a handkerchief and one of the cartridges. Now press the cartridge like a stamp on the handkerchief for about 2-3 seconds. There should be plenty of ink on the handkerchief. Is this the case?
If there is no or very little ink on the handkerchief, moisten the handkerchief slightly and press the cartridge again, this time for about 30 seconds on it, until more ink comes out.
Afterwards, re-insert the cartridge and run a cartridge clean, if necessary.

What is the result?

 

I am looking forward to your feedback!

 

Cheers!

Nils


Did you get a solution to your question? Please mark it as solved.


Did a post help you? Please click on the "thumbs up", to show this and actively help others.


I don't work on behalf of HP. | HP Expert program 


Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.