cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
79
Flag Post

HP Deskjet 3632 printing only blank pages

HP Recommended
HP Deskjet 3632
macOS 10.12 Sierra

Despite trying all the steps under the articles '

HP DeskJet 3630, 4720 Printers - Printer Prints a Blank Page or Does Not Print Black or Color Ink'

I still cannot print.  My ink cartridge levels are fine, it is connected properly to my computer and the cartridges are proper HP installed.  However, whenever I ask the printer to print it only prints blank pages.  I have tried cleaning the cartridges but to no avail.  Any ideas?

1 REPLY 1
Highlighted
Level 12
Level 12
235 236 15 71
Message 2 of 2
Flag Post
HP Recommended

Hi @LauraBullas ,

 

Welcome to the HP Support-Community.

 

I believe the ink cartridges are dried out. Plese try these steps with both cartridges:

 

Take a handkerchief and one of the cartridges. Now press the cartridge like a stamp on the handkerchief for about 2-3 seconds. There should be plenty of ink on the handkerchief. Is this the case?
If there is no or very little ink on the handkerchief, moisten the handkerchief slightly and press the cartridge again, this time for about 30 seconds on it, until more ink comes out.
Afterwards, re-insert the cartridge and run a cartridge clean, if necessary.

What is the result?

 

I am looking forward to your feedback!

 

Cheers!

Nils


Did you get a solution to your question? Please mark it as solved.


Did a post help you? Please click on the "thumbs up", to show this and actively help others.


I don't work on behalf of HP. | HP Expert program 


Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation