02-03-2020 01:41 PM
I recently have been trying to print on my Deskjet 3755 after not using it for at least 6 months. I haven't been able to print, any time I try to print anything (test pages, documents, status reports, etc.) the page is blank, with very light lines of ink showing sporadically on the page.
I have already attempted to clean the cartridges with a small amount of rubbing alcohol on a lint-free cloth, and have yet to see any changes in the printing quality (or lack of). These are the cartridges from 6 months ago, but when I look on the HP Smart app, it shows they still have ink levels (levels are over halfway). I don't want to buy new ink cartridges if it is possible that after 6 months of zero use, the printer has become unable to be used due to the possible dried ink on the print heads.
I'm not sure what to do next. I don't know if I have access to physically clean the actual print head because of how small the printer is (without having to take it completely apart). If anyone could offer possible solutions before I have to buy new ink cartridges, I would appreciate it.
02-06-2020 03:09 AM
Welcome to the HP Support Community.
Have you tried these steps - Fixing Poor Print Quality yet?
If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee