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HP Deskjet 3830 stops printing color all of a sudden.

Microsoft Windows 10 (64-bit)

Dear Experts,

 

I have a HP Deskjet Ink Advantage 3830 All-in-One Printer. It was all good till some 2-3 months back. All of a sudden, I see the color option disappeared from the printing preferences on my personal laptop computer. All color prints that I issue from this computer prints in Black & white mode. I have removed the device, removed the driver and reinstalled the driver all over again, it is still the same.

 

My work laptop is all good and I am able to get color prints printed from that computer.

 

Any help in this regard, is greatly appreciated.

 

Thanks

Rama

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HP Deskjet 3830 stops printing color all of a sudden.

@RamaV85

 

Welcome to the HP Support Community.

 

If you're on a Windows Operating System, try these steps:

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 

 


I am an HP Employee

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HP Deskjet 3830 stops printing color all of a sudden.

Thanks Betty for your response.

Unfortunately, I still see the same issue. The issue is that the "Color" section of the printing preferences or printer properties is not visible.

 

Thanks

Rama Krishna

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HP Deskjet 3830 stops printing color all of a sudden.

Let's use the built-in drivers and check if you see the option: https://support.hp.com/in-en/document/c01796879

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

 


I am an HP Employee

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