Welcome to the HP Support Community. I'd be happy to assist you with the print quality issue.
To better assist you -
1) Does the copy works?
2) Are you using genuine HP inks?
3) What's the application that you are trying to print from?
While you respond to that, try these steps.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita I am an HP Employee
Didn't find what you were looking for?
Ask the community
Ask the Virtual Agent