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‎05-28-2020 02:36 AM

HP Recommended
Product: HP ENVY 4507

My HP Envy 4507 was always printing small images in portrait mode. I changed the setting on my iphone on one image,  to rotate the image to fit the paper. Ever since, when I press print, the image goes to the printer, the printer screen says 'Printing' but nothing happens and I have to cancel the print. It now will no longer print out a copy or a scan either.

 

I have followed all the advice online which states, unplug, wait 60 seconds and plug in again.

 

This happens on wireless and also when connected by a wire from  Windows, mac, iphone and the iphone app - so across all platforms.

 

I need this printer for work as I am working from home due to CV19 

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1 REPLY 1

‎06-02-2020 11:26 AM - edited ‎06-02-2020 11:32 AM

HP Recommended

@EMMA53

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue. Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.( for windows only )

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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