02-08-2020 12:26 PM
I have looked at the suggestions from others in the community, but could not find a solution.
My printer is suddenly printing only in Black and White (grayscale).
I have tried everything on your site and in the preference, but there is no place that gives me a choice between grayscale or color.
There is nothing there to choose from.
There used to be a choice, so I could switch between grayscale and color, but there is no longer a place to choose.
Can anyone help me/ i would appreciate any help.
02-09-2020 11:09 AM
I had the same problem with my 4520. I found a solution on these forums that worked for me after 3 days of messing around with it and buying a new 3830 OfficeJet printer (new printer didn't solve issue). I had to change the driver. I'm thinking the problem is from Windows updates. Copied from the post I found...
"I finally found a solution! I have an HP Deskjet 4729, and out of the blue it suddenly stopped printing in colour. Its very easy to fix. Go to Control Panel>Devices and Printers>Right Click on your printer>Go to Printer Properties>Advanced Tab>Change the driver to any one>Click on OK
Now try to print out a picture. It won't work. (*It did work for me.)
Follow the steps above and change the driver back to the original
Now try to print. It will be in colour!"
I did this by changing the print driver from the HP 3830 driver to "Microsoft IPP Class Driver" and now my printer prints in color normally.