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HP ENVY 4520 Doesnt print anything on paper

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HP ENVY 4520

Around two years ago my dad bought me the HP4520 printer new. Since the day I pulled it out of the box, it has not worked. It prints the page but when the page comes out there is not one sliver of ink on it. The ink levels are good and ink has never been used due to this issue. I have tried troubleshooting multiple times, watched videos, yet nothing seems to work. I need to actually print something and need help to figure out what might be wrong. 

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Hi @StevenBk ,

 

Welcome to the HP Support-Community.

 

🤔Okay, in many cases its just the cartridge which is faulty so I think that's a good point to start investigating the problem. Please try these steps with both cartridges:

 

Take a handkerchief and the cartridge. Now press the cartridge like a stamp on the handkerchief for about 2-3 seconds. You should see a strong, colored strip (Black / Magenta, Yellow, Cyan). Is this the case?
If there is no or very little ink on the handkerchief, moisten the handkerchief slightly and press the cartridge again, this time for about 30 seconds on it, until more ink comes out.
Afterwards, re-insert the cartridge and run a cartridge clean, if necessary.

What is the result?

 

I am looking forward to your reply!

 

Cheers

Nils


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