HP ENVY 4520 Printer does not print anything even after hard reset, driver upgrade, full cartridge

[Vas_2011]

Hi, This is my first post on this community. My HP Envy 4520 printer is not printing anything (not even the test print page).

I have followed all the steps suggested in various other posts like, Hard Reset, Driver Updates and also the cartridges are almost full. Blank pages or very lightly printed pages (which looks almost like blank page) are getting printed. The printer is connected to a HP Laptop with Windows 10 64 bit operating system.  Please help me in getting this issue resolved. Thank you

[Kumar0307]

Hi @Vas_2011

Welcome to the HP Support Community. I'd be happy to assist you.

• Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.
• Make sure both the ink cartridges have a minimum amount of ink.

Clean the ink cartridges

1. On the printer control panel, swipe the display to the left, then touch Setup.

2. Touch Tools, then touch Clean Cartridges.

3. If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.

4. NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Print a Print Quality Diagnostic report

1. On the printer control panel, swipe the display to the left, and then touch Setup.

2. Touch Tools.

3. Swipe up on the display, and then touch Print Quality Report.

For more info on resolving print quality issues, kindly refer to this document.

Hope this helps! Keep me posted. 

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