09-23-2019 03:46 AM
I have an ENVY 4527. When I print from my laptop despite the settings showing colour it will always print in black and white. I have uninstalled and reinstalled the software numerous amounts of times but nothing changes.
Any advice appreciated.
09-25-2019 11:44 AM
@ML1222, Welcome to HP Support Community!
As per the issue description, I assume that the Operating System installed on your laptop is Windows.
Try the steps below-
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.
For more information, go to Updating or Upgrading Printer Firmware.
I would suggest you try the Windows built-in drivers. Follow the steps below:
• Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.
• When the page prompts for the drivers, select "Windows update". The driver list will be updated.
• Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.
Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help
Hope this helps! Keep me posted.
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