cancel
Showing results for 
Search instead for 
Did you mean: 
Broomfn
New member
1 0 0 0
Message 1 of 2
43
Flag Post
HP Recommended

HP ENVY 5010

Exenvy 5010 printer
Android 9.0 Pie

I have a HP, ENVY 5010 and once again when replacing the cartridges it will not print. The last machine went back. Alignment page comes of the printer faint in colour and no black. Cartridges are new hp units

1 REPLY 1
HP Support Agent
HP Support Agent
4,681 4,666 359 377
Message 2 of 2
17
Flag Post
HP Recommended

HP ENVY 5010

@Broomfn, Welcome to HP Support Community!

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

And, if you have performed all the steps from the document HP DeskJet, ENVY 5000 Printers - Black or Color Ink Not Printing, Other Print Quality Issues and still have issues, please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation